We accept the following returns/warranty claims on condition that terms and conditions are met.
1. 30 Days Change-Of-Mind Returns
Every effort has been made to ensure the description and specification of the item is accurate, subject to manufacturer listing error. Buyers are required to read the descriptions and specifications carefully before making a purchase.
If you decided to cancel your order before your order has been dispatched, we will issue a FULL refund provided that the cancellation request is accepted by the buyer.
If you change your mind after the item(s) has been dispatched, item(s) must be returned to us within 30 days from the day we dispatched for a refund. Item(s) must be in factory sealed and unopened condition, otherwise, the refund will include a minimum of 20% restocking fee charges. Please be advised that return postage is to be paid by buyer. We reserve the right to refuse a refund on a Change-Of-Mind return if the item(s) is no longer in a merchant-pc-system condition.
2. DOA (Dead on Arrival) Returns
If you receive a DOA item(s) upon delivery, we will either replace a new unit for you or refund you the purchase price provided a DOA claim is made within 7 business days of the product being received.
Where possible, item(s) should be returned to us with the original, undamaged packaging including all accessories and manuals that shipped with the item(s). If any of the above item(s) is not included, we reserve the right to reject your DOA claim. Triple888 Computers may take up to 1-2 weeks from the time we receive the faulty item(s) to resolve your claim.
3. Warranty Returns
All products sold by Triple8 Computer systems are covered by a minimum of 12-month warranty, starting from the date of purchase.
Where any issue with a product can be rectified with a few easy steps, we will walk you through the process so you do not have to suffer the hassle of waiting for a return. The processing time is generally 1-2 weeks from the time we receive the faulty unit. Please be advised that return postage is to be paid by buyer. Please affix your eBay User ID or, where provided, your RA number on your returned item(s), failure to do so may delay your warranty claim. All items we sell come with a manufacturer’s warranty. In such cases, you can contact the manufacturer directly as they may have additional expertise in diagnosing and resolving any issues with your product which Triple8 Computers does not possess. The warranty process for certain products may also be expedited when dealing directly with the manufacturer as opposed to through an intermediary such as Triple8 Computers. As always, Triple8 Computers is here to assist you with your purchase. If you require further assistance, please do not hesitate to contact us