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How do I find out the postage cost for my item or order?

Please add all your items to your cart, then from the cart page you will be able to get an estimate for shipping to your desired postcode

Estimates for shipping do not require you to log in, just enter your postcode on the shipping estimator on the cart page!

When will my order be delivered?

Our goal is to exceed customer’s delivery expectations and we regularly do. Stated delivery times are industry averages provided by our couriers. Delays may occur during holiday and peak periods or extreme weather conditions. Remote deliveries are subject to local transport schedules and may encounter extended delays.

Standard Postage Estimated Arrival Times

The below times are in addition to the time it takes Triple8 Computers to dispatch your order, which is 1 Day Excluding Weekends.
QLD:

Metro – Up to 3 business days

Country – Up to 7 business days

All other states:

Metro – Up to 6 business days

Country – Varies based on location. Please check at your local Post Office or on the Australia Post website.

This information is an estimate only and is sourced from the Australia Post website. This can be viewed here.

How do I know what my tracking number is?

Once dispatched, you will receive a tracking number and you can view the status of your item on the Australia Post Website: https://auspost.com.au/mypost/track/#/search

If your order has been processed and you have not yet received your tracking number, it’s possible the email may have been sent to your ‘Spam’ or ‘Junk’ folder. If you still have not received it, please send us an email that includes your order number to [email protected]

I’ve received my tracking number but I cannot see any scanning on it?

It is possible that once an item is dispatched, there may not be scanning on it until Australia Post scans it ‘On for Delivery’. Unfortunately, we have no further information in regards to this. If you believe there may be an issue with the delivery, please let us know, or alternatively, you can contact Australia Post directly.

You can contact Australia Post below to follow up on an item once it has been dispatched.

Australia Post

13 76 78

https://auspost.com.au/help/

StarTrack

13 23 45

https://startrack.com.au/support/

Can I schedule a time for my order to be delivered?

This is not currently an option for deliveries from Australia Post.

If you are not home, a card will be left that allows you to collect your parcel from their nearest facility.

If possible, we recommend using a work address or an alternate address where someone will be present to sign for your order on your behalf.

Items Lost or Damaged in Transit

Once an item has been dispatched, you will receive a tracking number that you can use to track the delivery of your order. You are able to speak to our delivery partner directly by contacting them and providing your tracking number. We are unable to provide any further information regarding the tracking notifications provided by our delivery partner.

Despite best intentions, occasionally items sent via our delivery partner may become lost or damaged in transit. In these instances, we will work with you and our delivery partner to resolve the issue for you.

Items Lost in Transit

For items that have been dispatched and have exceeded their estimated delivery time by more than 1 business day, we recommend contacting the delivery partner in the first instance. Our delivery partner will then lodge an enquiry on your behalf and attempt to locate your item for you. If it has been more than 3 business days since the order was due to be delivered, please contact us to let us know and we will escalate the issue with our Delivery Partner.

Once an enquiry has been lodged with our delivery partner, we expect one of two different outcomes:

– Our Delivery Partner advises your item has been located and delivers the item to you

– Our Delivery Partner advises your item cannot be located and is deemed ‘lost’

As this search is extensive and conducted by our partner, we are unable to expedite this and it can take some time for your item to be located.

Should your item be deemed lost, we will organise for a replacement item to be delivered to you.

Items Damaged in Transit

Occasionally, items may be damaged while in transit. In these instances, we ask that you contact us immediately and notify us. In many cases, the outside box may appear to be damaged but the components inside remain safe so we recommend inspecting this also.

Please send as many pictures as possible for us to review and we will work with you to resolve the situation for you. Should it be determined your item was damaged in transit and you are not of any fault, we will organise for the item to be returned to us and a replacement sent out to you.

 

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